The airline’s defence to the Australian Competition and Consumer Commission legal action denies it charged customers a ‘fee for no service’Follow our Australia news live blog for latest updatesGet our morning and afternoon news emails, free app or daily news podcastQantas has claimed that informing customers that it had already cancelled flights they were booked on would have created “uncertainty and frustration”, as the airline accuses the competition watchdog of ignoring the realities of the aviation industry.The embattled airline has also staunchly denied it had charged customers a “fee for no service”, as it filed its legal defence responding to the Australian Competition and Consumer Commission (ACCC) legal action alleging it had advertised and sold tickets for more than 8,000 flights that it had already cancelled in its internal system.Sign up for Guardian Australia’s free morning and afternoon email newsletters for your daily news roundup Continue reading…
Source link : https://www.theguardian.com/australia-news/2023/oct/30/qantas-accc-case-response-fees-cancelled-flights
Author : Elias Visontay Transport and urban affairs reporter
Publish date : 2023-10-30 01:11:41
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Qantas claims competition watchdog’s case over cancelled flights ‘ignores fundamental reality’ of aviation industry
