Customer disputes over sewage spills, billing mistakes and water meters soar in past yearThe number of complaints that were unable to be resolved by water firms has risen by almost a third to the highest level in nearly a decade.The number of cases escalated to the Consumer Council for Water (CCW) by households in England and Wales who failed to achieve a resolution from their supplier rose by almost 29% in 2023-24, the watchdog said. Continue reading…
Source link : https://www.theguardian.com/business/2024/oct/03/unresolved-complaints-water-firms-england-wales
Author : Mark Sweney and agency
Publish date : 2024-10-03 06:36:59
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Unresolved water complaints in England and Wales rise to near-decade high
